When you're looking for convenient, comprehensive Emergency Services, look to Brandywine Hospital.
Emergencies: We Expect them Every Day
Visits to the Emergency Department (ED) are usually unexpected. For the team of medical professionals at Brandywine Hospital, emergencies are our specialty. The ED is a specialized area of our hospital designed to care for patients with acute illnesses or injuries. Specially trained physicians, physician assistants, nurse practitioners and registered nurses are available to provide care in all areas.
The 30-Minutes-Or-Less ER Service Pledge at Brandywine Hospital
What exactly is the 30-Minutes-or-Less ER Service Pledge?
When patients enter the Emergency Department at Brandywine Hospital, the time of their arrival will be noted. Our pledge is that a clinical professional (Physician, Physician Assistant or
Advanced Practice Nurse) will work diligently to have our patients initially seen within 30 minutes of their noted arrival.
Does this mean patients will be on their way home in 30 minutes or less?
No. We will work hard to have a clinical professional initially see our patients and begin their evaluation and treatment within 30 minutes of their noted arrival. Depending on the nature of their illness or injury, and the unpredictable volume of patients requiring emergency care at any given time, the wait time and duration of each visit will vary.
How is the timeframe of patients' visits documented for this pledge?
When a patient arrives and checks in, the time of arrival will be noted. When the clinical professional initially sees the patient, the time will be documented by the Emergency Department staff.
Is a 30-Minutes-or-Less ER Service Pledge really necessary for an emergency room?
In many emergency rooms across the country, wait times have been increasing. We want to assure our patients that we are dedicated to not only offering quality care but also to working diligently to provide that care as efficiently as possible.
When do the 30 minutes officially start?
The 30 minutes start when the patient checks in with our staff at the Emergency Room desk.
Does the 30-Minutes-or-Less ER Service Pledge affect how patients are prioritized?
While the goal is to initially see every patient within 30 minutes of their noted arrival, the most severe cases will always receive immediate attention.
How can the Emergency Department maintain quality care if speed is the priority?
It is not our objective now, nor will it ever be, to "rush" patients through the Emergency Department. Our process improvements have been focused on getting patients into a room as quickly as possible and enabling the clinical professional to initially see a patient and begin their diagnosis and treatment in a timely manner.
Is the 30-Minutes-or-Less ER Service Pledge in effect at all times and does it apply to all ages - infants to senior citizens?
Do I have to wait up to 30 minutes for someone to say, "May I help you?"
Absolutely not. Emergency Department staff will greet you as soon as you come in, and a nurse will assess your condition through a triage process. We know your time is valuable and we pledge to work diligently to have a clinical professional initially see you within 30 minutes of your noted arrival.
Does this cost more?
If you are experiencing a medical emergency, call 9-1-1.
The Emergency Department (ED) average wait time is provided as an informational service to the public. It is approximate, and based on a rolling average that is updated four times an hour and does not represent the actual current activity in the ER waiting room.
The ED wait time represents the time it takes from arrival until a patient is initially seen by a Clinical Professional (Physician, Physician Assistant or Advanced Practice Nurse). Patients are triaged upon their arrival in the ED. They are then seen by a Clinical Professional in an order based on their complaint, condition, and the reason for their visit. While many patients are initially seen by a clinical professional within 30 minutes of their arrival, during some peak times when the number of patients and/or trauma situations exceeds the number of providers or beds, some patients are not initially seen within 30 minutes of their noted arrival.
Should you have any additional questions about the 30-Minutes-or-Less ER Service Pledge, please ask any of our Emergency Department staff.
What You Can Expect
Upon arrival, you will be called by the Triage Nurse. Triage is a French word that means, "to sort." Triage helps ensure patients with the most serious needs are treated first.
You will have an assessment made by the Triage Nurse that will include your vital signs (temperature, blood pressure and pulse). You will be asked questions about allergies, past medical problems or surgeries you may have had, as well as what medications you take at home, including any over-the-counter medications and herbal remedies.
From the information obtained during this process, the Triage Nurse will determine your "priority of care." This means that some patients will be transported immediately to the treatment area, while others will be asked to wait in the lobby. It is important to note that the severity of other patients' conditions may not always be obvious.
As soon as a room becomes available, you will be placed in a treatment room. If you are asked to wait in the reception area for a treatment room to become available, please remember to:
- Let the Triage Nurse know if there are any new symptoms or changes in your condition.
- Do not eat or drink anything before checking with the Triage Nurse.
- Check with the Triage Nurse before using the restroom in case a specimen is needed.
After seeing the Triage Nurse, you will be asked by the registration clerk to provide some basic demographic information (name, date of birth, etc.). You may also be asked to provide some form of identification (driver's license or photo ID). This will allow us to begin the process for you to be seen in the ED.
Plan of Care
Once you have arrived in the treatment area and are seen by the ED physician, you can expect to wait for test results and for the ED physician to review them and to make a decision regarding treatment, admission or discharge. This is a general time schedule of test results you may need in the ED:
- Blood Tests: 1 hour
- Urine Tests: 30 minutes
- X-Rays: 60-90 minutes
- Ultrasound: 90-120 minutes
- CT Scans: 90-120 minutes
These times are not exact and may vary depending on the particular type and number of tests ordered.
If the ED physician determines that you need to be admitted to the hospital, we will contact your private physician or an on-call physician, if you do not have a physician of your own. This physician will then be responsible for your care once you are transferred out of the ED to an inpatient bed.
When You Are Discharged
When you leave, you will receive instructions to continue your care. It is very important that you understand and follow these instructions. If you do not understand, please ask. If you have a family member or a friend with you, it is a good idea to have them listen to the instructions as well.
If medication has been prescribed, a nurse or physician will explain what it is, what it will do and when and how much of it to take. Also, possible side effects, such as nausea, will be explained and you'll be told what to do if you experience them.
You will also receive instructions on follow-up care if it is needed, such as if you should return to the ED, if you should see your regular physician or if you should visit a specialist. If you do not have a physician, you will be referred to one.
Emergency Department Survey
You might receive a follow up call about your visit to the ED. Your thoughts are important to us. We appreciate you taking the time and effort to help us improve our services.
We have provided this information to you with the intent of making you feel more comfortable and informed while you are a patient or visitor in our Emergency Department.